❓ Frequently Asked Questions (FAQs)

We've answered some of the most common questions below. If you need additional assistance, please contact our support team at info@tryzanova.com.

💳 Payments

Q: What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, and other secure payment methods available at checkout.

Q: Is my payment information secure?

Yes. Your security is important to us. All transactions are protected with advanced SSL (Secure Socket Layer) encryption technology, ensuring your personal and payment information remains safe and confidential.

🚚 Shipping & Delivery

Q: Do you ship internationally?

Yes. ZANOVA ships worldwide, allowing customers from most countries to enjoy our products.

Q: Where are orders shipped from?

Orders may be shipped from our fulfillment partners and trusted international warehouses, depending on product availability and your delivery location.

Q: How long does it take to process my order?

Most orders are processed and dispatched within 1–3 business days. During holidays, promotions, or peak seasons, processing may take up to 6 business days.

Q: How long does delivery take?

United States: 5–12 Business Days

International Orders: 7–15 Business Days

Please note that delivery times are estimates and may vary depending on your location and local carrier services.

Q: Will I receive tracking information?

Yes. Once your order has been shipped, you'll receive a confirmation email containing your tracking number and tracking instructions.

Q: My tracking number isn't working. What should I do?

Tracking information may take 48–72 hours to update after shipment. If your tracking number still isn't working after this period, please contact our support team.

Q: My tracking status shows "Delivered," but I haven't received my package.

Sometimes carriers mark packages as delivered before they reach your mailbox or local collection point. Please:

  • Check around your property

  • Ask family members or neighbors

  • Contact your local postal service

If you still cannot locate your package, contact us for assistance.

Q: How much does shipping cost?

We proudly offer FREE Standard Shipping Worldwide on all orders.

🔄 Returns & Refunds

Q: What if I receive a damaged or defective item?

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide clear photos or videos of the issue. We will review your claim and arrange a replacement when applicable.

Q: What if I entered the wrong shipping address or selected the wrong product variant?

Please contact us immediately after placing your order. If your order has not yet been processed, we may be able to make changes.

Once an order has been shipped, we cannot guarantee address changes, product modifications, or refunds resulting from incorrect information provided during checkout.

Q: Can I change my shipping address after placing an order?

If your order is still being processed, we may be able to update your shipping address. Contact us as soon as possible for assistance.

Q: My package is being held by customs. What should I do?

Customs procedures vary by country. If your package is delayed or held by customs, please contact your local customs office directly. ZANOVA is not responsible for customs-related delays, fees, taxes, or import duties.

📬 Contact Us

Still have questions?

We're always happy to help.

Email: info@tryzanova.com

Our customer support team typically responds within 24–48 business hours.

💙 Customer Satisfaction Comes First

At ZANOVA, we're committed to providing a smooth, secure, and enjoyable shopping experience for every customer.

Thank you for choosing ZANOVA! 🛍️