Shipping policy

Shipping Policy

Last Updated: June 2026

Important Notice: Delivery estimates provided on our website are intended as guidelines only and are not guaranteed. Shipping delays may occur due to holidays, weather conditions, customs clearance, carrier disruptions, or periods of high order volume.

Thank you for shopping with Zanova™. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase products from our website.

By placing an order, you agree to the shipping terms described below.

1. Order Processing

All orders are processed after successful payment verification.

Standard Products

Processing Time: 7–10 Business Days

Print-on-Demand Products

Processing Time: 1–7 Business Days

Personalized or Custom Products

Additional Processing Time: 1–3 Business Days

Processing times do not include weekends, public holidays, or shipping transit time.

2. Shipping Methods & Delivery Times

Shipping rates and available delivery options are displayed during checkout based on the destination, package size, weight, and selected shipping method.

United States

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	15–22 Business Days	FREE
Eco Shipping	12–18 Business Days	$8
Premium Shipping	6–7 Business Days	$14

International Orders

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	8–35 Business Days	FREE
Eco Shipping	Not Available	Not Available
Premium Shipping	6–7 Business Days	$24

Special Shipping Requirements

Certain items, including fragile, oversized, liquid-based, or restricted products, may require specialized shipping methods that could affect shipping costs and delivery estimates.

3. Delivery Information

We work with trusted shipping carriers and fulfillment partners worldwide to ensure reliable order delivery.

Once a shipment reaches the destination country, final delivery may be completed by local postal services or regional carriers.

Delivery estimates may vary due to:

Customs inspections
Carrier delays
Weather conditions
Public holidays
Peak shopping seasons
Remote delivery locations

During high-demand periods, customers should allow an additional 5–10 business days beyond the estimated delivery window.

4. International Shipping & Customs Fees

For international orders:

Orders may be shipped on a Delivered Duty Unpaid (DDU) basis.
Import duties, customs fees, VAT, taxes, and government charges are not included unless otherwise stated at checkout.
Customers are responsible for any fees imposed by their local customs authorities.

We recommend reviewing your country's import regulations before placing an order.

Zanova™ is not responsible for delays caused by customs clearance procedures.

5. Shipping Address Changes

If you need to modify your shipping address, please contact us as soon as possible.

Address change requests must be submitted within 6 hours of placing your order.

Once an order enters production, processing, or fulfillment, shipping information can no longer be modified.

To request an address update, contact:

Email: info@tryzanova.com

6. Order Cancellations

Orders may be canceled within 6 hours of purchase.

After this period, orders may already be in production or fulfillment and may no longer qualify for cancellation.

Please note that certain payment processing fees may be non-refundable once a transaction has been processed.

For additional information, please review our Return & Refund Policy.

7. Lost, Delayed, or Missing Packages

If your tracking information indicates unusual delays or if your shipment appears lost in transit, please contact our support team.

We will work with the shipping carrier to investigate and assist where possible.

However, delays caused by customs authorities, weather conditions, transportation disruptions, or carrier-related issues remain outside our direct control.

8. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

Zanova™ is not responsible for deliveries made to incorrect addresses provided by the customer.

If a shipment must be resent due to inaccurate shipping information, additional shipping charges may apply.

9. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates may take several business days to appear after the carrier has received the package.

Contact Us

If you have any questions regarding shipping, delivery timelines, tracking information, or order fulfillment, please contact us:

Zanova™