Return & Refund Policy

Last Updated: June 2026

At Zanova™, we are committed to providing a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return your item within 30 days of delivery, subject to the conditions outlined below.

Important Notice: Delivery estimates provided during checkout are not guaranteed. Shipping delays may occur due to holidays, peak shopping seasons, weather conditions, customs processing, or carrier-related issues.

Return Eligibility

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition

• Include all original packaging, accessories, manuals, and tags

• Be free from signs of use, damage, or alteration

• Be accompanied by proof of purchase or order confirmation

To initiate a return request, please contact our customer support team:

Email: info@tryzanova.com

Once your request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address.

Please note: Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

We recommend inspecting your order immediately upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide:

• Your order number

• A description of the issue

• Clear photographs showing the problem

Our team will review your case and work to provide an appropriate resolution as quickly as possible.

Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items are not eligible for return, including:

• Perishable goods

• Personalized or custom-made products

• Beauty, personal care, and hygiene products

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Clearance, final sale, promotional, or discounted items

If you are unsure whether your item qualifies for a return, please contact our support team before submitting a request.

Exchanges

We currently do not process direct product exchanges.

If you would like a different item, size, or variation, please submit a return request for the original item (if eligible) and place a new order separately.

European Union Customers

Customers located within the European Union may have the legal right to cancel or return eligible orders within 14 days of delivery without providing a reason.

To qualify, returned products must remain unused, in their original condition, and include all original packaging and proof of purchase.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

If approved, your refund will be issued to the original payment method used during checkout.

Refunds are typically processed within 10 business days, although additional processing time may be required by your bank, credit card provider, or payment processor.

Delayed Refunds

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at:

Email: info@tryzanova.com

Contact Us

If you have any questions regarding returns, refunds, or order issues, our support team is here to help.

Email: info@tryzanova.com

Thank you for choosing Zanova™. We appreciate your trust and look forward to serving you again.